How to Resolve Customer Complaints on the Spot

Are you driving customers away?

The biggest reason customers "quit" a business is an attitude of indifference on the part of the owner, manager or employees. It takes only seven seconds for customers to form 11 impressions about you and your organization. If your customers don't feel like you care about them or their business, they will go elsewhere. Lack of training or lack of authority to make customer-centered decisions can hinder your ability to make a good first impression and leave your customers feeling undervalued.

If a customer is unhappy, it's imperative that you rectify the problem immediately. A customer who has a negative experience means more than just one lost sale or damaged relationship. On average, an unhappy customer tells three people, who each tell three more people, creating a wide-spread trickle-down effect that could damage your organization's credibility and its reputation. However, a customer won back after a negative experience is a customer for life. Attend this powerful one-hour webinar and become equipped to keep complaints and petty situations from escalating into full-blown customer service disasters.

How to Resolve Customer Complaints on the Spot will teach you how to react well to the realities of customer service and deal with the most difficult customers and their complaints.

When you're prepared to take ownership of problems and empowered to find solutions, not only will your customers be happier, but you'll benefit from increased confidence, less stress and greater value to your organization. This informative program can give you the information and tools necessary to resolve customer complaints and build customer relationships.

Don't go another day providing your customers with "so-so" service. Get the great customer service training you need to increase customer satisfaction and sales, reduce job-related stress and make your life easier today!